General terms

 

Guarantee, Payment & Cancellation Conditions Individual Bookings

When you make a reservation we send you an email with a payment link to make the payment. Only when the payment has been made, the reservation is final.

In the absence of a payment, we will send you a reminder to make the payment. After the expiry of the final payment date, we will automatically cancel the reservation.

At check-out, you must pay the remaining amount of all extras (lunch, dinner, drinks). This payment can be made in cash, by credit card (visa or master card) or by bank transfer.

 

At check-out, you must pay the remaining amount and all the extras (lunch, dinner, drinks). This payment can be made in cash, by credit card (visa or mastercard) or by bank transfer.

 

We know that the unexpected can happen that will require you to cancel your travel plans:

  • In the event of cancellation of 45 to 30 days before the start date, the customer is obliged to pay 35% of the booking value to the hotel company.

  • In the event of cancellation of 29 to 15 days before the start date, the customer is obliged to pay 60% of the booking value to the hotel company.

  • In the event of cancellation of 14 to 8 days before the starting date, the customer is obliged to pay 85% of the booking value to the hotel company.

  • In the case of "no show" or cancellation of 7 days or less before the start date, the customer is obliged to pay 100% of the booking value to the hotel company.

 

In case Hacienda el Tarajal is forced to cancel your trip due to COVID restrictions, you will receive a refund for already made payments of your reservation, or you can rebook your reservation to another date.

 

Guarantee, Payment & cancellation conditions private rental

Hacienda Hacienda El Tarajal is ideal for large family gatherings, for travelling families and friends. The luxury of a stylish villa but with all the catering and cleaning services. Private rent is possible from 8 to a maximum of 10 people.

Contact us for the possibilities and rates.

  1. We ask for a deposit of 10% to confirm the reservation. This payment will not be refunded and will be used to guarantee your booking.

  2. The remaining 90% must be completed no later than 60 days before arrival. After receiving the signed quote, we will send you a pro forma invoice.

Upon arrival, a credit card is requested for a guarantee. At check-out, you must pay the remaining amount of all extras (lunch, dinner, drinks). This payment can be made in cash, by credit card (visa or mastercard) or by bank transfer.

Special requests

If you have a special request, such as dietary requirements, extra beds or room preference, you should pass it on to us while booking. Although we do our utmost to meet all wishes, this cannot always guarantee.

 

Check-in and check-out times

The room is ready from 15:00. Should you arrive earlier, we will be happy to keep your luggage until your room is available. The standard check-out time is at 11:00 am on the day of your departure. A possible later check out is only possible with availability and therefore depending on other reservations on the indicated day.

Children

Hacienda El Tarajal is a wonderful location to relax. We do not normally accept children under the age of 10 unless the house is booked privately or in exceptional cases. Contact us if you have younger children (under 10) and you want to book a stay.

 

Smoking policy

Hacienda El Tarajal is 100% smoke-free. This means that it is no longer allowed to smoke in our hotel rooms, public areas, restaurant, bar and by our pool.

 

Privacy policy

Hacienda El Tarajal points out that in order to provide its online reservation services it is necessary that you provide us with your personal data. This data will be automatically processed and stored in files in accordance with the General Data Protection Regulation (GDPR) EU-2016/679 of 27 April 2016.

 

Use of personal information

Hacienda El Tarajal informs you that your data will be treated confidentially and will only be used internally and only for the aforementioned purposes. Under no circumstances will your data be made available to third parties, unless you expressly give us our consent, or in those cases for which there is a legal obligation.

 

Applicable law

All matters relating to your booking are subject to Spanish law. By booking, you agree to this.

 

Responsibilities

Participating in activities during your stay in Hacienda El Tarajal, such as hiking, mountain biking or swimming is at your own risk. Hacienda El Tarajal cannot accept responsibility for third-party actions.

Conduct

With your reservation you agree to the terms and conditions and the house rules of Hacienda El Tarajal. Hacienda El Tarajal has the right to terminate your stay - or that of a member of your party - if they believe that certain conduct is detrimental to the safety or well-being of Hacienda El Tarajal staff and/or other guests. No refund is granted and Hacienda El Tarajal is in no way obliged to pay compensation or cover or cover any resulting costs. Hacienda El Tarajal reserves the right to charge for any major and intentional damage caused by a guest to the property. By major damage, we mean any damage that can reasonably be considered greater than that caused by "daily use and deterioration".

 

Personal belongings

We recommend that you store valuables in the designated safe. We do not accept liability for theft of items that are not stored in this safe.

 

Liability

Unless expressly stated otherwise in these Booking Conditions, we cannot accept liability if the performance of our contractual obligations is prevented or affected as a result of "force majeure". By "force majeure" we mean any event that we could not foresee or avoid, even with due care. Such events can be riots, civil war, disputes, nuclear or natural disasters, epidemics, exceptionally adverse weather conditions, fire and all similar events. Hacienda El Tarajal is free to cancel bookings if it is not possible to open on the dates of booking for the hotel because it (inter) national law stipulates that buildings may not open. We strongly advise you to take out travel and cancellation insurance.